9442372723 | karthick8430@gmail.com
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Data Privacy & Security

Privacy Policy

At Chickoz, your privacy and trust are our top priorities. This policy clearly explains how we collect, safeguard, and responsibly handle your personal information across our website, stores, and franchise network.

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Privacy Questions?

Reach our dedicated data privacy desk directly for inquiries or data removal requests.

karthick8430@gmail.com Helpline: +91 94423 72723

1. Introduction & Commitment

Welcome to Chickoz ("we," "our," or "us"). We operate official quick-service restaurant (QSR) outlets, franchise fulfillment centers, and the digital platform accessible at chickoz.in and related subdomains.

We value your patronage and are completely committed to protecting your personal data in strict compliance with the Digital Personal Data Protection (DPDP) Act of India and applicable global data privacy regulations. This Privacy Policy details our practices regarding information collection, processing, and distribution.

Core Principle: We will never sell, rent, or trade your personal contact details, dining history, or payment records to third-party advertisers. Your information is strictly used to serve you sizzling, authentic fried chicken and manage your store transactions.

2. Information We Collect

Depending on how you interact with our website, store counter, or delivery partners, we may collect the following categories of data:

Contact & Identity Data
  • Full Name and Salutation
  • Verified Mobile Phone Number
  • Email Address
  • Delivery & Billing Postal Addresses
Order & Store Data
  • Items ordered, spice level & quantity
  • Transaction timestamps & order IDs
  • Dietary notes (Halal, Veg preferences)
  • Feedback, reviews & customer queries
Franchise Applicant Data
  • Proposed store location & city
  • Selected franchise format (Kiosk, Dine-in)
  • Investment capital readiness
  • Business experience & GST identification
Technical & Device Data
  • IP address, browser type & version
  • Operating system & device model
  • Referral URL and session duration
  • Cookies for cart persistence & security

Note: We do NOT store your credit card numbers, CVVs, or net banking passwords. All online payments are handled directly via RBI-authorized, PCI-DSS Level 1 compliant payment gateways.

3. How We Use Your Information

Your information is processed transparently and strictly for legitimate commercial and operational purposes:

  • Order Fulfillment: To prepare, package, and accurately dispatch your food orders or store masala powders.
  • Delivery Coordination: Sharing your delivery address and contact number with authorized logistics partners or Swiggy / Zomato riders.
  • Customer Support: Addressing inquiries, order status updates, allergen advisories, and resolving refunds.
  • Franchise Partnerships: Evaluating applications, verifying territorial eligibility, and preparing customized franchisee financial projections.
  • Website Optimization: Monitoring site performance, load times, and ensuring shopping cart security.
  • Promotional Communications: Sending limited, high-value discount coupons or festival specials (you may unsubscribe at any time).

4. Data Security & Storage

We implement enterprise-grade technical and organizational security controls to protect your data against accidental loss, unauthorized access, alteration, or disclosure:

End-to-End Encryption

All traffic between your browser and our servers is secured via 256-bit TLS/SSL encryption.

Secure Indian Data Centers

Customer databases are hosted in certified Tier-3 data centers within India with firewalls and automated backups.

5. Third-Party Sharing & Disclosures

We disclose necessary data only to vetted third-party service providers bound by strict confidentiality covenants:

  • Delivery Aggregators: Swiggy, Zomato, and local Chickoz fleet riders for physical doorstep delivery.
  • Payment Processors: Authorized payment gateways (e.g., Razorpay, PayU, PhonePe) for secure checkout.
  • SMS & Email Providers: For delivering transactional order OTPs, invoices, and shipping updates.
  • Government & Regulatory Authorities: When required by court order, law enforcement, or FSSAI audit mandates.

6. Cookies & Tracking Technologies

Chickoz uses essential session cookies to remember items placed in your shopping cart, maintain security, and optimize page load speeds.

You can configure your browser to block cookies; however, please note that doing so may prevent adding items to your cart or completing online checkout.

7. Your Legal Rights

Under Indian data protection laws, you retain full ownership and control over your personal data:

Right to Access: Inquire what data we hold about you.
Right to Correction: Update inaccurate phone numbers or addresses.
Right to Erasure: Request full deletion of your profile & history.
Right to Opt-Out: Unsubscribe from marketing communications anytime.

8. Grievance Redressal & Data Officer

In compliance with the Information Technology Act & DPDP Rules

If you have any questions, concerns, or grievances regarding the processing of your personal data, please contact our appointed Grievance Officer:

Officer Name
Legal & Compliance Team
Email Address
karthick8430@gmail.com
Phone Contact
+91 94423 72723 Mon – Sun • 10:00 AM – 6:00 PM IST
Registered Headquarters
Jiki Clothings Junction, Azad Street near Railway station Sirupooluvapatti, Khaderpet, Rayapuram, Tiruppur, Tamil Nadu 641602