Terms & Conditions

1. Acceptance of Terms

These Terms and Conditions constitute a legally binding agreement between you (the "Customer", "User", or "Franchise Inquirer") and Chickoz Food Industries Pvt Ltd ("Chickoz", "we", "us").

By accessing our website (chickoz.in), placing an order at our counters, ordering online via delivery partners, purchasing store products, or submitting a franchise application, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

2. Ordering, Pricing & Payments

We take extreme pride in serving fresh, made-to-order crunchy fried chicken and authentic spice formulations.

• Pricing: All food menu items, dipping sauces, and coating powder products are quoted in Indian Rupees (INR ₹) and are inclusive or clearly itemized for applicable GST.
• Price Changes: Chickoz reserves the right to revise menu prices, promotions, and combo discounts at any time without prior individual notice.
• Fresh Sourcing & Availability: All our poultry is sourced fresh daily. Certain items (such as jumbo buckets or seasonal specials) may run out during peak hours.
• Payment Modes: We accept UPI (Google Pay, PhonePe, Paytm), Credit/Debit cards, Net Banking, and Cash on Counter. Cash on Delivery is subject to delivery partner availability.

3. Delivery & Takeaway Terms

Chickoz coordinates with premier delivery aggregators (including Swiggy and Zomato) as well as direct store takeaway:

4. Cancellation & Refund Policy

Due to the perishable nature of hot prepared food items, our cancellation and refund rules are structured as follows:

• Cancellation Window: Prepared food orders may only be cancelled within 60 seconds of placement, prior to kitchen frying. Once the cooking process begins, cancellation cannot be accommodated.
• Quality Complaints: If your order arrived incomplete, damaged, or temperature-compromised, please contact our store helpline within 30 minutes of delivery with your order receipt.
• Approved Refunds: Verified refunds will be initiated immediately and credited to your original payment mode (Bank/UPI/Card) within 5 to 7 business days as per banking turnaround standards.
• Store Packaged Products: Unopened, sealed masala or coating powder packets may be returned within 48 hours if packaging was defective upon delivery.

5. Franchise Packages & Applications

Submitting an application or inquiry via our Franchise Portal does not automatically constitute a franchise grant:

• Territorial Rights: Chickoz awards exclusive territorial rights only upon formal signing of the master Franchise Agreement and clearance of franchise fees.
• Quality Standard Compliance: Franchise partners must strictly adhere to Chickoz SOPs, brand hygiene guidelines, equipment benchmarks, and use authentic Chickoz spice supplies.
• Financial Projections: ROI estimates and payback projections provided on our site are illustrative benchmarks based on historical branch performance and are not guaranteed earnings.

6. Intellectual Property & Trade Secrets

All brand assets, including the "Chickoz" brand name, logo, graphic designs, website source code, high-resolution photography, and our proprietary 15-spice marinade formulation, are the exclusive intellectual property of Chickoz Food Industries Pvt Ltd.

Any unauthorized duplication, reverse engineering of spice blends, brand imitation, or digital scraping without express written authorization is strictly prohibited and subject to legal prosecution.

7. Halal Certification & Allergen Advisory

Chickoz operates in full compliance with FSSAI (Food Safety and Standards Authority of India) mandates:

Allergen Notice: Some of our menu items and coating powders contain wheat gluten, milk solids, and mustard. Please inspect the product specifications strip on each item or notify store staff of any severe food allergies before ordering.

8. Limitation of Liability & Governing Law

To the fullest extent permitted by Indian law, Chickoz shall not be liable for any indirect, incidental, or consequential damages resulting from website downtime or third-party delivery delays.

These Terms and Conditions shall be governed by and construed in accordance with the laws of India. Any disputes, claims, or proceedings arising hereunder shall be subject to the exclusive jurisdiction of the competent courts in Tiruppur, Tamil Nadu, India.